Master The Calm Vaccine Veterinary Visit

A great veterinary visit at Veterinary Medical Center in Fort Mill, South Carolina, doesn’t start in the exam room. Or at the front desk, when the receptionist greets client and patient. It starts when the appointment is made and involves communication and tactics that roll out in emails, texts, face-to-face conversations and in-practice techniques that make wellness visits calmer, safer and more educational. Practice owner Julie Reck, DVM—a big fan of Fear Free practice and efficient yet educational appointments—shared some ideas with dvm360 that “close the client service circle” for pet owners coming in for these appointments.

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